Service Level Agreement (SLA)
Phylogeny Footics | Scientific Resources & Support
1. Introduction
This Service Level Agreement describes the general service expectations for the Phylogeny Footics website and its scientific educational resources. It does not establish a guaranteed service level or paid support contract.
2. Website Availability
Phylogeny Footics aims to maintain reliable access to its website and scientific content. Temporary interruptions may occur due to maintenance, technical problems or external service disruptions. No specific uptime percentage is guaranteed.
3. Scientific Resources
Our educational materials cover phylogenetics, molecular evolution, comparative genomics and evolutionary biology. Content may be reviewed, corrected or updated as scientific knowledge evolves.
4. Technical Maintenance
Website maintenance and updates may occasionally affect access to certain pages or features. Technical issues may be investigated according to their nature and available resources.
5. Enquiries & Support
Visitors may contact Phylogeny Footics regarding technical difficulties, scientific resources or general enquiries at [email protected]. No fixed response or resolution time is guaranteed.
6. Service Limitations
Scientific information is provided for educational purposes. Website availability, uninterrupted operation and error-free access cannot be guaranteed. Nothing in this SLA excludes liability that cannot lawfully be excluded.
7. Policy Updates
This SLA may be revised when website services or operating practices change. Any separately agreed contractual service commitments should be documented in their applicable agreement.
8. Contact Information
Phylogeny Footics
Gentaur, Unicorn House, Station Close
Potters Bar, EN6 1TL, United Kingdom
Email:
[email protected]
Phone:
020 3393 8531